![]() ![]() “Help family and friends with their PC or get help from them using Quick Assist.Windows offers a few built-in tools for performing remote assistance over the Internet. These tools allow you to take remote control of another person’s computer so you can help them troubleshoot it while you’re on the phone with them. I did find this description in the MS store for quickassist I thought I missed something doing this again the results were the same.įor the past few hours, I was trying to find out if something changed with quickassist - I did find this doc (attached) how to connect and now I realize from item 5 – I never got the screen to request “full control”. Now to my surprise I was not able to type or get control of his computer. I did not think of it at the time, but I started to poke around the (new) screen to find the control to just focus on just one of his 2 screen system - go it and focus on the screen with this issue. I then selected “help someone”, then signed in with my MS account - the session code generates, I gave it to my friend, he types into his computer and the next thing that came on my screen was his computer. I notice that when it started the screens looked a bit different – larger and clearer fonts. I started quickassist via “run” in the start menu Like I have done this is the past 100 times we opened up a “quickassist” session – I was the helper and he was the client. I got a call from a friend that he was having an issue with his backup software on windows 10 - his system like mine (win 10 too) are current with all update. Hello - not sure if I missed something here, but it seems that something changed on how quickassist works.
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